Legal

Privacy Policy

Last updated: May 2025

The Liquidity Letter ("we", "us", or "our") is committed to protecting your personal information. The Liquidity Letter is a subscription-based SaaS platform providing market data aggregation tools, news curation, and research productivity features for self-directed investors. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

1. Information We Collect

We collect the following types of information when you use our Service:

Account information: your name, email address, and password when you register
Payment information: billing details processed securely by our payment provider — we do not store your full card details
Usage data: pages visited, features used, and interactions with the platform
Communications: any messages you send us via email or support channels

2. How We Use Your Information

We use your personal information to:

Create and manage your account
Process subscription payments and billing
Deliver newsletters and platform content
Send transactional emails (account confirmations, billing receipts, password resets)
Improve and develop our Service
Respond to support requests
Comply with legal obligations

3. Third-Party Services

We use trusted third-party services to operate the platform. These providers may process your data on our behalf:

Supabase — authentication and database hosting
Cloudflare — website hosting and security
Paddle — payment processing and subscription management
Finnhub / Polygon / MarketAux — market data (no personal data shared)
OpenAI — AI analysis features (no personal data included in prompts)

We do not sell your personal data to any third party.

4. Data Retention

We retain your account data for as long as your account is active. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or financial compliance purposes.

5. Cookies

We use essential cookies to keep you logged in and maintain your session. We do not use tracking or advertising cookies. Third-party widgets (such as TradingView charts) may set their own cookies subject to their own privacy policies.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and personal data
Withdraw consent to marketing communications at any time

To exercise any of these rights, contact us at support@liquidityletter.com.

7. Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), secure authentication, and access controls. However, no system is completely secure and we cannot guarantee absolute security.

8. Children's Privacy

The Service is not directed at persons under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions or requests, contact us at support@liquidityletter.com.